addav1 Privacy Policy

1. Introduction and Applicability

addav1 (addav1.lat) operates a secure and reliable online gaming and betting platform for users in Bangladesh. This privacy policy ("Policy") explains how we collect, process, store, use, and protect your personal information when you use our website, mobile version, and related services (collectively, the "Platform").

By registering on or continuing to use this Platform, you are considered to have accepted the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using the Platform.

addav1 is for users aged 21 and older only. We do not intend to collect information from minors. If we find evidence that information from a minor has been collected, we will delete it immediately.

2. What Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

• Full name, date of birth, and national identity card / passport details (for age verification purposes)
• Email address and mobile number
• Residential address
• Account username and password (stored in encrypted form)
• Payment information — such as bKash, Nagad, Rocket, or Upay mobile wallet numbers and bank account details (we never store full card numbers or PINs)
• Any information provided when contacting customer support

2.2 Automatically Collected Information

• IP address and device identity (device ID, operating system, browser type)
• Session information — login/logout times, activity logs
• Betting history, transaction records, and game activity
• Information obtained from cookies and similar tracking technologies
• Referral source and navigation history

2.3 Information Received from Third Parties

• Verification data received from identity verification service providers
• Transaction confirmation messages from payment gateways
• Risk assessment information received from fraud prevention services

3. Purpose of Using Your Information

addav1 uses your information for the following purposes:

• Account Management: Registration, identity verification, ensuring account security, and maintaining communication with users.
• Processing Financial Transactions: Processing deposit and withdrawal requests, maintaining transaction history, and fulfilling tax-related obligations.
• Providing Customer Support: Assistance via live chat and email, resolving complaints, and improving service quality.
• Security and Fraud Prevention: Detecting and preventing unauthorized access, money laundering, fraud, and other illegal activities.
• Responsible Gaming: Monitoring user behavior to identify gambling addiction risks and providing necessary support.
• Legal Compliance: Complying with applicable laws and regulations and preparing regulatory reports.
• Service Improvement: Analyzing and improving the user experience and resolving technical issues on the Platform.
• Promotional Communications: Sending offers, bonuses, and promotional news based on your consent. You can withdraw from these communications at any time.

4. Disclosure and Sharing of Information

addav1 never sells or rents your personal information. However, information may be shared with specific third parties in the following circumstances:

4.1 Service Provider Partners

We use trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, fraud prevention, and technical services. These partners will only receive the information necessary to provide the specific service and operate under strict confidentiality agreements.

4.2 Legal Obligations

Disclosing information may be our legal obligation as part of a valid order or legal process from a court, government body, or regulatory authority. In such cases, we will aim to disclose only the minimum information required.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. We will notify you in advance of any such event.

5. Data Protection and Security

Protecting your information is one of our highest priorities. addav1 has implemented the following technical and administrative security measures:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used.
• Access Controls: Only authorized personnel can access personal information for specific job-related purposes.
• Regular Security Audits: Our systems undergo regular security testing and vulnerability assessments.
• Data Backups: Important data is regularly backed up to secure servers.
• Two-Factor Authentication (2FA): Two-step verification is available to enhance account security.

However, data transmission over the internet is never completely secure. We aim for the highest level of protection, but absolute security cannot be guaranteed. Keeping your account password confidential is your responsibility.

6. Cookie Policy

addav1 uses cookies and similar tracking technologies to properly operate and improve the Platform.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, security tokens, and language settings. Disabling these may prevent the Platform from working properly.
• Functionality Cookies: Remember your preferences, game settings, and interface customizations.
• Analytics Cookies: Analyze user behavior to help improve Platform performance and the user experience.
• Security Cookies: Used to detect fraudulent activity and unauthorized access.

6.2 Cookie Management

You can control cookies through your browser settings. However, disabling essential cookies may cause some key features of the Platform to stop working.

7. Data Retention Period

addav1 retains your personal information only for as long as necessary. Specific data retention periods are as follows:

• Account Information: For the duration the account is active and for a minimum of five (5) years after account closure to meet legal obligations.
• Financial Transaction Records: A minimum of seven (7) years for legal requirements and audit purposes.
• Customer Support Records: Three (3) years after a case is closed.
• Analytics Data: Typically anonymized after two (2) years.
• Marketing Consent Records: Three (3) years after consent is withdrawn, as verifiable proof.

After the retention period ends, data is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team:

8.1 Right of Access

You may request a copy of the information we hold about you.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. You can also directly edit much of your information yourself by logging into your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be obligated to retain some information due to legal requirements.

8.4 Right to Restrict Processing

In some circumstances you may request that processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.

8.5 Right to Data Portability

You may request to receive the personal information you have provided in a structured, commonly used format.

8.6 Right to Object

You have the right to object to your information being used for direct marketing purposes. Upon receiving an objection, we will stop marketing communications immediately.

9. International Data Transfers

addav1 operates using international server infrastructure. Your information may be stored or processed on servers outside Bangladesh. For such transfers, we ensure that relevant data protection standards are followed.

When data is transferred to a third country, we will ensure applicable contractual arrangements, standard contractual clauses, or equivalent protective measures are in place.

10. Protection of Children and Minors

addav1 strictly prohibits registration by persons under the age of 21. We do not knowingly collect information from minors.

Our age verification process is active during every registration. If a person registers by providing a false age and we discover this, that account will be closed immediately and all related information will be deleted.

If you suspect that a minor is using the Platform, please notify our customer support team immediately.

11. Third-Party Links and Services

Our Platform is integrated with game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.) and payment service providers (bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies and addav1 is not responsible for those policies.

During a payment transaction, you enter the payment provider's own environment. In that case, the applicable privacy policy is that of the relevant payment provider.

12. Policy Changes

addav1 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Displaying a special notice on the website
• Sending a notification to your registered email address
• Requesting consent to the updated policy at login

Continuing to use the Platform after a policy update will be considered acceptance of the new policy. If you do not agree with the changes, please contact us to close your account.

13. Contact and Complaint Resolution

For any questions or comments about this privacy policy, or to exercise your data rights, please contact us: